I asked for the sports package to be dropped from my bill two months ago. The sports p...

GetHuman1648732's customer service issue with DirecTV from November 2018

Help with my DirecTV issue
The issue in GetHuman1648732's own words
I asked for the sports package to be dropped from my bill two months ago. The sports package was immediately turned off. last month it was still on my bill. I called your so-called 'customer service' department and it was supposedly removed. I received my new bill today, and the sports package is STILL on the new billing cycle - even though it shows it removed from last month's bill. I tried to talk to your customer service today and I got a woman who was in such a noisy room I could not hear her - plus, her accent was so strong that it compounded the listening problem. When we were with just Direct TV and not combined with AT&T, the customer service was personable and actually enjoyable to talk to - AND - imagine this: They actually corrected things!!! Your website *****. It keeps taking me to products to purchase and not to billing services. Your people don't speak clear English, and wherever they are sounds like a bar in a foreign country. I haven't had the sports package in two billings so I am just going to correct my own bill until you guys get the message. Frankly, I'm ready to change companies. Direct TV was NEVER this difficult and rude.
GetHuman1648732 did not yet indicate what DirecTV should do to make this right.
I have an issue with DirecTV too
How GetHuman1648732 fixed the problem
I hung up! your customer service is horrible!!!!!!!!!!!!!!!!!!!!!!!!
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DirecTV

Customer service issue
Reported by GetHuman1648732
Nov 28th, 2018 - 9 mons ago
I have an issue with DirecTV too
Fixed
GetHuman1648732 shared how to fix
Seen by 2 customers so far
Similar issue to 10144 others
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Items needed
Account phone number
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PIN or password on the account
Name on account
Timeline
GetHuman1648732 started working on this issue
Nov 28th, 2018 9:37pm
GetHuman1648732 confirmed the issue is fixed. Hooray!
Nov 28th, 2018 9:40pm