I canceled my account on ********. I was told to take card out of receiver and a self-a...

GetHuman-jameshon's customer service issue with DirecTV from November 2018

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The issue in GetHuman-jameshon's own words
I canceled my account on ********. I was told to take card out of receiver and a self-addressed envelope would be sent to me to return card. I also returned receivers and all related equipment by UPS as directed. Today I called and was told to take card to UPS and they would send it. I went and was told that they only send receivers, not cards. Tell me how to send card. I don't mind wasting a stamp. It seems to me that your service people don't do anything except read a script. I just want to make sure I'm done with this.
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Customer service issue
Reported by GetHuman-jameshon
Nov 28th, 2018 - 9 mons ago
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GetHuman-jameshon started working on this issue
Nov 28th, 2018 8:33pm