I placed a order with Directv ** days ago. I got a confirmation email with all the corr...

GetHuman-olcurtis's customer service issue with DirecTV from November 2018

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I placed a order with Directv ** days ago. I got a confirmation email with all the correct info on it concerning what package and equipment I wanted. The email stated that someone would call within ** hours to schedule installation. I got that confirmation email on **.**.**** and I am still waiting to email called . My phone number is ***.***.****. I have called at least twice to see what the problem was. Each time I have been told that my case has been escalated, still I wait. The installation is to be at *** S Lonnie Ln, Millwood, Ky *****. name is Shirl or Steve Coulter. We had Directv at this address for years but due to unforeseen problems with other family members we had to help, we were gone from this address for over a year, but we left in good standing with Directv, always paid on time, and returned our equipment when we left. It has been far harder than it should be to get service again. Our old acct * was*******and I believe that same number is being used on our reinstall as it was on the confirmation email. Please help!!!
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DirecTV

Customer service issue
Reported by GetHuman-olcurtis
Nov 27th, 2018 - 9 mons ago
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GetHuman-olcurtis started working on this issue
Nov 27th, 2018 8:16pm