To whom it may concern, my name is Joshua Langston. Account number ********. I am cur...

GetHuman1635966's customer service issue with DirecTV from November 2018

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Help with my DirecTV issue
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The issue in GetHuman1635966's own words
To whom it may concern, my name is Joshua Langston. Account number ********. I am currently on Active Duty Military and I am on a deployment now for almost * months. I called in May to suspend my account for the time I would be gone, they said the account has to have a * balance. Ok. Done, however the next bill came out and I already left for deployment. So no phone and hardly any internet. Ok. So now I have been paying for * months of service that nobody is using. Waste of money, so I stopped paying for service i cannot use. Again I'm across the planet so I cannot call in the given times or just lack of having phone because of being in a war zone. Basically I want to know if you guys can be passionate enough to either work with me to eliminate my past due balance cause the last thing I want to come home to during the holidays is to deal with this problem and still worry about it while I'm here serving and protecting freedom for the people. V*r,
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Customer service issue
Reported by GetHuman1635966
Nov 27th, 2018 - 9 mons ago
I have an issue with DirecTV too
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Seen by 2 customers so far
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GetHuman1635966 started working on this issue
Nov 27th, 2018 10:33am