We cancelled Directv on ******* by Reuben. He told us our equipment was so old that all...

GetHuman-lindamhe's customer service issue with DirecTV from November 2018

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The issue in GetHuman-lindamhe's own words
We cancelled Directv on ******* by Reuben. He told us our equipment was so old that all we would send back was the cards from the * boxes. He said he would send an envelope for us to mail the cards in. We have NOT received. On ******** we called again. Spoke to Mike (MB****). He said he would take care of this & be sure the envelope was mailed to us. He said could take as long as * weeks for envelope to get to us. That would have been ******** latest. Still no envelope. We want our refund of $**.** & the **** envelope to send the cards back!*Old acct * ********. *Phone ***-***-****
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DirecTV

Customer service issue
Reported by GetHuman-lindamhe
Nov 23rd, 2018 - 10 mons ago
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GetHuman-lindamhe started working on this issue
Nov 23rd, 2018 9:05pm