I was charged too much from the day I moved in to my new home and installed Direct TV...

GetHuman1536528's customer service issue with DirecTV from November 2018

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The issue in GetHuman1536528's own words
I was charged too much from the day I moved in to my new home and installed Direct TV. It has been an uphill battle for * months. I finally found a young lady who agreed I was over charged and gave me a *** dollar credit after adding up the over charge. She also put a request in for an escalated executive response via phone. Advising that call back would happen in ** to ** hours. Not only did I not get the credit I did not get the call. I called back * more times including chat line over the last month and * times scheduled a phone call AND they gave specific times someone would call me back from Executive Complaints. Nobody called even though I sat and waited early in AM. I once again received a bill over *** dollars and of course did not make the payment in hope my credit would kick in. Instead my service was cut off. Again it has been a uphill battle from the time I started the service in January. It took the technicians * trips before I finally got installation. The service constantly cuts off....my taped shows stop in the middle of the show and skip part of the program. It is difficult to read the menu as so small now. You know have to be careful when deleting shows as it will delete another if you are not paying attention. I have NEVER been able to use on demand as it will not load neither will it tape the show. During shows it reverts back to local channels.. NIGHTMARE. I have spent hours and hours on the phone either being pacified by everyone that they will take care of issues. Nothing happens or I have have spent hours being sent around the world to different countries where agents are unable to help. OR I have spoken to customer care where agents are on the phone in training and desperately trying to answer questions on an escalation team where they have not learned the product as just come out of training and unable to respond effectively. To top that off they are *rd party contractors so they have no loyalty to DIrect*ATT so don't care how they address the customer. Direct TV was great prior to the merge now it appears there are no dedicated employees who are able to answer questions and tell the customer "Im sorry but ATT did this too us". This is a sorry situation I feel sad that the Customer Service Agents have to take the barrage of the Customer Complaints and the Executive Team*Managers Directors*VPs are letting this happen. All I want is service and if ATT is determined to make this work please stop hiding and take action. Please listen to the Customer , the reason you are in business. My next call is the better business bureau and Xfinity if I do not get some sort of resolution. I have been ** months patient and I think that is enough!!! Thank You. Pat Ross

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Customer service issue
Reported by GetHuman1536528
Nov 10th, 2018 - 4 years ago
Not resolved
Seen by 24 customers so far
Similar issue to 9234 others
0 customers following this


GetHuman1536528 started working on this issue
Nov 10th, 2018 5:56pm