MY BILL CONTAINS CHARGES FOR TWO SEPARATE RESIDENCES. WHEN THE *ND LOCATION WAS ADDED...

GetHuman-gwenbehr's customer service issue with DirecTV from November 2018

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The issue in GetHuman-gwenbehr's own words
MY BILL CONTAINS CHARGES FOR TWO SEPARATE RESIDENCES. WHEN THE *ND LOCATION WAS ADDED, DIRECTV APPARENTLY CHANGED THE ADDRESS ON THE ACCOUNT TO THE *ND LOCATION, REMOVING THE PRIMARY ACCT*ADDRESS INFORMATION. I HAVE LOST SATELITE SERVICE TO THE PRIMARY LOCATION BUT CANNOT GET A SERVICE TECHNICIAN TO THE PRIMARY LOCATION BECAUSE THAT ADDRESS IS NO LONGER LISTED ON THE ACCOUNT. THIS IS A DIRECTV ERROR NOT MINE AND I NEED MY PRIMARY SERVICE RESTORED. I CONTACTED CUSTOMER SERVICE TODAY AND SPOKE TO AT LEAST THREE DIFFERENT DEPARTMENTS TO NO AVAIL. HOW DO I GET THIS ISSUE RESOLVED AND A SERVICE TECHNICIAN EN ROUTE. MY OLD ACCT * IS ********. THE NEW ATT ACCT * IS *********. THE PRIMARY ADDRESS IS *** WAKEFIELD DR., GARLAND, TX ***** WITH THE SECONDARY LOCATION BEING ***** FM ****, WINONA, TX *****. THE ACCOUNT IS BILLED TO THE GARLAND, TEXAS ADDRESS. I NEED THIS ISSUE ADDRESSED NOW.

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DirecTV

Customer service issue
Reported by GetHuman-gwenbehr
Nov 9th, 2018 - 3 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 9158 others
0 customers following this

Timeline

GetHuman-gwenbehr started working on this issue
Nov 9th, 2018 5:52am

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