billing issue promised A credit

GetHuman1491219's customer service issue with DirecTV from November 2018

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Help with my DirecTV issue
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Account phone number, Billing address, PIN or password on the account, and Name on account
The issue in GetHuman1491219's own words
get my account credited for the move ... I moved to a new address and had many issues with the move. I spoke to about * customer service reps in multiple departments and finally spoke to Brian on ***** with confirmation number BL***K who promised my account wouldn't be charged for the move. I received my bill and noticed I was still being charged for the move. I ended up chatting with a rep who claimed to be the highest supervisor I could speak to who was not helpful or nice. She told me she couldn't see notes on my account, yet the other reps could. I will not be paying this bill due to being promised I wouldn't be charged and all the issues I had with the move. I stopped my autopay and will not be paying until my account is credited. Please have someone who can help contact me. I cannot continue to contact your company every other day.
i've spent so much time with no resolution.
crediting my move
i always pay my bill on time and even kept directv when i moved from San Diego
contacted the company *-** times
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billing issue
Customer service issue
Reported by GetHuman1491219
Nov 4th, 2018 - 4 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 8881 others
0 customers following this


GetHuman1491219 started working on this issue
Nov 4th, 2018 2:14pm