billing issue promised A credit

GetHuman1491219's customer service issue with DirecTV from November 2018

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Help with my DirecTV issue
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Before contacting them, items GetHuman1491219 may need:
Account phone number, Billing address, PIN or password on the account, and Name on account
The issue in GetHuman1491219's own words
get my account credited for the move ... I moved to a new address and had many issues with the move. I spoke to about * customer service reps in multiple departments and finally spoke to Brian on ***** with confirmation number BL***K who promised my account wouldn't be charged for the move. I received my bill and noticed I was still being charged for the move. I ended up chatting with a rep who claimed to be the highest supervisor I could speak to who was not helpful or nice. She told me she couldn't see notes on my account, yet the other reps could. I will not be paying this bill due to being promised I wouldn't be charged and all the issues I had with the move. I stopped my autopay and will not be paying until my account is credited. Please have someone who can help contact me. I cannot continue to contact your company every other day.
i've spent so much time with no resolution.
crediting my move
i always pay my bill on time and even kept directv when i moved from San Diego
contacted the company *-** times
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DirecTV

billing issue
Customer service issue
Reported by GetHuman1491219
Nov 4th, 2018 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 8881 others
0 customers following this

Timeline

GetHuman1491219 started working on this issue
Nov 4th, 2018 2:14pm

Paying Too Much for Your Plan?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Toll-Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers