I have been an NFL Sunday Ticket subscriber for many, many years now. After subscribin...

GetHuman-danthie's customer service issue with DirecTV from October 2018

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The issue in GetHuman-danthie's own words
I have been an NFL Sunday Ticket subscriber for many, many years now. After subscribing for yet another year (at the $***.** "early bird special"), I went to watch my recorded game, and was greeted with a banner across the bottom of my screen that said that I needed to pay $**.** to watch the recording.**I have to believe that this is due to utter incompetence on your part, and not the outright extortion and thievery that it appears to be.**Otherwise, it would be clear that AT&T is employing organized crime thugs in an effort to extort to your way to record profits.**Be that as it may, I will have no part of this ridiculousness. **I also find it telling that you have conveniently eliminated your links to chat on the DirecTV website, instead relying on automated phone mazes and in the hopes that the threat of hours-long phone calls deter customers from contesting your thievery.**Fortunately, there are third-party sites that are stepping up to the plate to make it possible for customers to find your hiding places. **Please confirm that:***.) I will NOT be charged $** to watch something that I paid $*** to record in the first place.***.) I will not be extorted like this again in the future.**I want a reply.

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DirecTV

Customer service issue
Reported by GetHuman-danthie
Oct 28th, 2018 - 2 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 8557 others
0 customers following this

Timeline

GetHuman-danthie started working on this issue
Oct 28th, 2018 11:29pm