They came over a week ago and put in the new genie * but it is not working, after sever...

GetHuman1381960's customer service issue with DirecTV from October 2018

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If you are looking to troubleshoot any DirectTv devices then click here http://soc.att.com/2yEr2Y6. You should be able to find all the information needed or call the phone number on the top of your bill.
The issue in GetHuman1381960's own words
They came over a week ago and put in the new genie * but it is not working, after several, days and * hours on the phone I was told a tech needed to come back out. Friday I was told they would call me back within two hours with a day he would come which I was told that every day I called with no response. I would like to stay with Direct but if I can't get any help I'll have to go with Dish. I have not had a TV to watch for ** days now but paying form it. Could I please get some help.
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DirecTV

Customer service issue
Reported by GetHuman1381960
Oct 20th, 2018 - a mon ago
I have an issue with DirecTV too
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Seen by 2 customers so far
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