They came over a week ago and put in the new genie * but it is not working, after sever...

GetHuman1381960's customer service issue with DirecTV from October 2018

8040 similar
0 following
Help with my DirecTV issue
Try having DirecTV call you again?
Always use the GetHuman Phone tocall DirecTV. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman1381960's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1381960 may need:
Account phone number, Billing address, PIN or password on the account, and Name on account
Tip from another customer
If you are looking to troubleshoot any DirectTv devices then click here You should be able to find all the information needed or call the phone number on the top of your bill.
The issue in GetHuman1381960's own words
They came over a week ago and put in the new genie * but it is not working, after several, days and * hours on the phone I was told a tech needed to come back out. Friday I was told they would call me back within two hours with a day he would come which I was told that every day I called with no response. I would like to stay with Direct but if I can't get any help I'll have to go with Dish. I have not had a TV to watch for ** days now but paying form it. Could I please get some help.
GetHuman1381960 did not yet indicate what DirecTV should do to make this right.
I have an issue with DirecTV too
How GetHuman1381960 fixed the problem
We are waiting for GetHuman1381960 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get DirecTV's attention and get better help faster. Tap below to get started.
Having DirecTV issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would DirecTV email you?
This email address isn't valid
Follow this issue
See how GetHuman1381960 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1381960
Oct 20th, 2018 - 3 mons ago
I have an issue with DirecTV too
Not resolved
Seen by 2 customers so far
Similar issue to 8040 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1381960 started working on this issue
Oct 20th, 2018 5:21pm