I had a replacement Genie * Hr****** installed by your technician last week. On Demand...

GetHuman1377618's customer service issue with DirecTV from October 2018

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Tip from another customer
If you are looking to troubleshoot any DirectTv devices then click here http://soc.att.com/2yEr2Y6. You should be able to find all the information needed or call the phone number on the top of your bill.
The issue in GetHuman1377618's own words
I had a replacement Genie * Hr****** installed by your technician last week. On Demand and other features are missing on the new receiver. We had them on the old receiver.*My computer technician checked everything. The new receiver is connected to the Internet correctly. My computer technician said there was a DirecTV software problem in the new receiver and I should ask for another replacement. Can you send the DirecTV technician back out to see me?
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DirecTV

Customer service issue
Reported by GetHuman1377618
Oct 19th, 2018 - 24d ago
I have an issue with DirecTV too
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Seen by 4 customers so far
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Timeline
GetHuman1377618 started working on this issue
Oct 19th 7:31pm