I have contacted twice trying to get a recovery kit to return the boxes. Both time I wa...

GetHuman-summerlf's customer service issue with DirecTV from October 2018

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The issue in GetHuman-summerlf's own words
I have contacted twice trying to get a recovery kit to return the boxes. Both time I was told one is being sent. Last time I spoke to someone the manager supposedly over rode something and was guaranteed it was being sent. I still have not received a recovery kit! This has now hit the credit yet again!!! I also told them the first time we were not notified that it was going to hit the credit period!!!!
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DirecTV

Customer service issue
Reported by GetHuman-summerlf
Oct 19th, 2018 - a mon ago
I have an issue with DirecTV too
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Seen by 2 customers so far
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GetHuman-summerlf started working on this issue
Oct 19th 3:00pm