My name is Mark Heilala. I have been a Directv customer for *** years. When my wife...

GetHuman-diggndir's customer service issue with DirecTV from October 2018

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The issue in GetHuman-diggndir's own words
My name is Mark Heilala. I have been a Directv customer for *** years. When my wife (Alyssa Metcalfe) & I purchased a home together * years ago we called to consolidated to one account. At the time it was a better deal to use her account rather than mine. Now when I call to set up a service call (I pay monthly for that service too!) I can not, because, my name is not the account holder!!?? Now mind you I am not asking for payroll or medical statements here!! Just a service that I PAY for!!! Over $*** a month I'll have you know. Goodbye.......you are DEFINITELY not the only game in town, DISH TV just gained a new loyal customer. (and AT&T will never have me as a customer!)
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DirecTV

Customer service issue
Reported by GetHuman-diggndir
Oct 12th, 2018 - 2 mons ago
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GetHuman-diggndir started working on this issue
Oct 12th 8:26pm