My name is Mark Heilala. I have been a Directv customer for *** years. When my wife...
GetHuman-diggndir's customer service issue with DirecTV from October 2018
Help with my DirecTV issue
First: share to improve GetHuman-diggndir's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-diggndir to get a DirecTV rep on the line!
Always use the GetHuman Phone tocall DirecTV. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-diggndir may need:
Account phone number, Billing address, PIN or password on the account, and Name on account
The issue in GetHuman-diggndir's own words
My name is Mark Heilala. I have been a Directv customer for *** years. When my wife (Alyssa Metcalfe) & I purchased a home together * years ago we called to consolidated to one account. At the time it was a better deal to use her account rather than mine. Now when I call to set up a service call (I pay monthly for that service too!) I can not, because, my name is not the account holder!!?? Now mind you I am not asking for payroll or medical statements here!! Just a service that I PAY for!!! Over $*** a month I'll have you know. Goodbye.......you are DEFINITELY not the only game in town, DISH TV just gained a new loyal customer. (and AT&T will never have me as a customer!)
GetHuman-diggndir did not yet indicate what DirecTV should do to make this right.
I have an issue with DirecTV too
How GetHuman-diggndir fixed the problem
We are waiting for GetHuman-diggndir to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.