I became an AT&T wireless customer in July. The unlimited plan I have is supposed to g...

GetHuman1444126's customer service issue with DirecTV from October 2018

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Help with my DirecTV issue
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The issue in GetHuman1444126's own words
I became an AT&T wireless customer in July. The unlimited plan I have is supposed to get me $** off my directv bill AND HBO for free. I got the $** credit but no HBO so I called and was told that HBO would be added for free, no problem. I have been charged for * *** months for HBO. I just tried reaching out to customer service to get this resolved. I talked to * different people over ** minutes and none of them could help me. I was told I would be transferred each time to someone that could assist and instead, each time, I was either transferred to the wrong department or to an individual that "understood" my issue but could not help. It is ridiculous in the first place that I should have to reach out to get my bill corrected.

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DirecTV

Customer service issue
Reported by GetHuman1444126
Oct 30th, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 8622 others
0 customers following this

Timeline

GetHuman1444126 started working on this issue
Oct 30th, 2018 1:09am