Have * tv sets,main box (genie) started to "drop" recordings have to reboot to regain t...

GetHuman-melnsr's customer service issue with DirecTV from September 2018

1 view
6801 similar
0 following
Help with my DirecTV issue
First: share to improve GetHuman-melnsr's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-melnsr to get a DirecTV rep on the line!
Always use the GetHuman Phone tocall DirecTV. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-melnsr may need:
Account phone number, Billing address, PIN or password on the account, and Name on account
The issue in GetHuman-melnsr's own words
Have * tv sets,main box (genie) started to "drop" recordings have to reboot to regain the recordings was told * months ago they were aware of problem but it is still there. Most recently one of the secondary tv's "lost " most of the channels in the guide I have ** listed out of over ***. Spoke to tech support with no results and still have all of these issues. I can't connect with tech support as the system does not recognize the problem
GetHuman-melnsr did not yet indicate what DirecTV should do to make this right.
I have an issue with DirecTV too
How GetHuman-melnsr fixed the problem
We are waiting for GetHuman-melnsr to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get DirecTV's attention and get better help faster. Tap below to get started.
Having DirecTV issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would DirecTV email you?
This email address isn't valid
Follow this issue
See how GetHuman-melnsr fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-melnsr
Sep 25th, 2018 - 4 mons ago
I have an issue with DirecTV too
Not resolved
Seen by 1 customer so far
Similar issue to 6801 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-melnsr started working on this issue
Sep 25th, 2018 6:31pm