First of all I've had to call DirecTV already with other issues. This is a new service...
GetHuman-ericsara's customer service issue with DirecTV from September 2018
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The issue in GetHuman-ericsara's own words
First of all I've had to call DirecTV already with other issues. This is a new service to me and I am disgusted with it. Every customer service rep that I have spoken to has had such a thick accent I have a very hard time understanding them. The last customer service rep I spoke to had so many people and noise in the background I could not even hear him. I have only had this satellite TV for about * months now . Today it quit working. I called customer service and they tried to troubleshoot it over the phone. When that did not work they said I needed a new box. They then told me my three month warranty was up and I would have to paid **.** shipping and handling. But I could have that fee waived if I bought an extra Protection Program. What the **** kind of a scam is your company trying to run? This is so ridiculous! This is still a new service to me and it is not my problem that your equipment is junk! After expressing my disgust to your customer service manager she hung up on me. I was on the phone with your company for ** minutes today and nothing got resolved. I am ready to cancel my service pay the stupid fee that you're going to charge me and switch back to Dish Network
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