On June **th **** I was contacted by a sales agent named Richard from a company called...
GetHuman-clintdra's customer service issue with DirecTV from September 2018
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The issue in GetHuman-clintdra's own words
I am needing to be let out of my contract with Directv because the salesman lied to me to get me to sign up ... On June **th **** I was contacted by a sales agent named Richard from a company called Edge Satalite LLC. That company helped me sign up with Dish previously, so when he told me I was out of my dish contract I believed him. He sold me on a Directv package and we got it all set up a few days later I received an email from Dish network explaining my bill and that I had an early termination fee. I instantly sent a text to Richard explaining the bill and set him a screenshot. He said he was going to call them to resolve it. He went on to ask me more details and we came to the agreement that he would pay the early termination fee I received. I didn't have a reason to think he was lying to me. He responded to my texts on July ** saying to give him some time to get his commission check to pay the cancellation fee. That was the last time he responded to me. I sent him several texts and called him several times with no response. I even called him on my wife's number where he picked up the phone and then promptly hung up when I introduced myself. So my next thing I did was to try to call the company he worked for. I looked up their information online and found this phone number (***) ***-****. I tried several times at different times of the day and left several messages. No response from them. I then found their address *** N Main St North Salt Lake, UT ***** and decided to go to that address to talk with them their. I could not find them at that address. So this company seems very suspicious to me and now here I am with a situation where I am paying for my contract at Directv and have a early cancellation fee with Dish all because the Directv salesman lied to me about my contract with Dish and about paying for the early cancellation fee. I am needing to be let out of my contract with Directv because the salesman lied to me to get me to sign up. That is Fraud.
This is the second separate time I have been lied to by a rep associated with Directv to get me to sign up.
I am needing to be let out of my contract with Directv because the salesman lied to me to get me to sign up
I have contacted them several times and they directed me to use their website about billing complaints. That dept came back to me saying to call customer service again as they do not deal with that situation.
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