Trying to setup TV to stream internet from laptop. TV is not connected to network but...

GetHuman1175670's customer service issue with DirecTV from September 2018

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The issue in GetHuman1175670's own words
Trying to setup TV to stream internet from laptop. TV is not connected to network but I thought this was done by technician when first installed. TV is asking me for my security PIN...I thought it was **** but that did not work. After entering the ****, message box came up on TV which stated "enter PIN in your wireless router's setting and then select OK. PIN: *******.**Where can I go to enter the PIN ******* to the wireless router? and*or is that what needs to be done? I thought technician took care of this when it was first installed.
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DirecTV

Customer service issue
Reported by GetHuman1175670
Sep 21st, 2018 - 6 mons ago
I have an issue with DirecTV too
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Seen by 1 customer so far
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Timeline
GetHuman1175670 started working on this issue
Sep 21st, 2018 2:07pm