Directv fraudulent billing practice

GetHuman1166575's customer service issue with DirecTV from September 2018

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The issue in GetHuman1166575's own words
I received a past due billing statement on ********* for a billing period of ********* to ********* for $***.**. My service was cancelled with Directv *********. I was promised in * customer service phone calls to get a refund for the balance of billing cycle for July for $***.** on my Discover Credit Card by the end of July which was used for payment over * years with Directv. A charge dispute was opened with Discover card on ******** for the refund . On ********* Discover card clawed back the disputed refund amount because Directv failed to respond to the dispute. On ********* a one hour phone call with Directv and * customer representatives failed to resolve the fraudulent past due billing statement in light of being promised again from Directv that a supervisor would call back in ** to ** minutes last night which never happened. I wanted this resolved with a Directv follow up statement zeroing out the fraudulent past due billing statement generated on *********.
I wanted this resolved with a Directv follow up statement zeroing out the fraudulent past due billing statement generated on *********.
filed a BBB complaint *********
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DirecTV

satellite tv
Customer service issue
Reported by GetHuman1166575
Sep 19th, 2018 - 6 mons ago
I have an issue with DirecTV too
Fixed
Seen by 6 customers so far
Similar issue to 6505 others
0 customers following this
Items needed
Account phone number
Billing address
PIN or password on the account
Name on account
Timeline
GetHuman1166575 started working on this issue
Sep 19th, 2018 5:17pm
GetHuman1166575 indicated the issue is not fixed yet.
Sep 20th, 2018 6:02pm
GetHuman1166575 indicated the issue is not fixed yet.
Sep 20th, 2018 6:06pm
GetHuman1166575 indicated the issue is not fixed yet.
Sep 20th, 2018 6:06pm
GetHuman1166575 indicated the issue is not fixed yet.
Sep 20th, 2018 6:06pm