Close Chat*DirecTV: Hello! Thanks for choosing DIRECTV Chat.*Jean: Hello, my name is Je...
GetHuman1149222's customer service issue with DirecTV from September 2018
42 views | 6274 similar | 0 following
Help with my DirecTV issue
First: share to improve GetHuman1149222's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman1149222 to get a DirecTV rep on the line!
Always use the GetHuman Phone to call DirecTV. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman1149222 may need:
Account phone number, Billing address, PIN or password on the account, and Name on account
The issue in GetHuman1149222's own words
Close Chat*DirecTV: Hello! Thanks for choosing DIRECTV Chat.*Jean: Hello, my name is Jean. I'll be happy to assist you. Give me a moment to review your request.*Jean: I understand you are experiencing issue with your video player.*Jean: No worrires.*Jean: I can help you with that.*Michael: Not happy that i had to clear the cookies. that impacts all the programs i using the ookies for my convenience*Jean: I am sorry to know that.*Jean: I will help you on this.*Jean: Please do not worry.*Jean: I will help you with the steps to fix this issue.*Jean: Meanwhile, please click the arrow icon above to move our chat to its own window so that it will ensure that our chat will not get disconnected under any circumstances.*Jean: Thank you.*Jean: Please follow the below steps.*Jean: Please close all open browsers.*Jean: Reopen internet browser and download the directv video player again by clicking the watch now on any content you want to watch.*Jean: Close out all internet browsers*Jean: Open a different browser than the one with looping upgrade message.*Jean: Reopen internet browser and download the directv video player again by clicking the watch now on any content you want to watch.*Jean: Player now available through all browsers*Jean: Please let me know once you are done with the steps.*Jean: Just to confirm, are we still connected?*Michael: we are. i can run Netflix without issue. still can not runDTV*Jean: Just to confirm, are you trying the steps on chrome?*Michael: Chrome is the only compatable browser.*Jean: Yes Michael, I do agree with this.*Michael: After two additional attempts i was able to stream on DTV for about ** seconds and now it wants me to restart again. NOT ACCEPTABLE. As a company ATT has been less than the best steward of DTV since they acquired it and began manipulating the platform. I have been acustomer since the first satelites were placed into orbit and am ready to walk away from your company at this point. I am totally disqusted*Michael: remote into my system and make the needed corrections. I am going to get dinner with my wife.*Jean: I understand that , please wait.*Jean: Please visit the below link.*Jean: http:**directv.vo.llnwd.net*e**cinema*plugin*CiscoVideoGuard.*.*.*.exe*Michael: load it for me*Jean: And download the video player for one last time.*Jean: I am sure you will be able to stream after installing it.*Michael: Cisco VideoGuard Player advises that a newer version is already installed on the computer.*Michael: I have exited the wizard*Michael: Your level of confidence is misplaced.*Jean: Okay Michael, can you please restart your system once?*Jean: I will arrange a call back to check back if this issue is fixed, if not I will escalate this issue by creating a ticket.*Jean: So that our back end team will fix this and will get you back within **-** hours.*Michael: No. I do not want a ticket i want your team to own the issue and fix it while I go eat. I am not a IT expert and you are expected by me to repair your system. THere has been a chance and ATT does not want to own it. THey want their impacted customer base to follow your prompts to fix it for them*Jean: I am extremely sorry!!*Jean: I understand your frustation.*Jean: I have now escalated the issue.*Michael: You are loosing about ***K customers a month right now. Are you curious to know why?*Jean: You will be contacted to your registered email address within ** - ** hours.*Michael: Your last response to me is why.*Jean: Michael, we have tried all possible troubleshooting steps.*Jean: And still the issue persist.*Jean: You can try after restarting your computer also as I have escalated the issue.*Jean: This will be taken care by us.*Jean: I really appreciate you giving me as much time as you have today.*Jean: Is there anything else I can assist you with today?*Jean: Since we have not received any response, we will now be closing this session. Please contact AT&T DIRECTV Chat support in the future if you need additional assistance. Thank you for contacting AT&T.*Thank you for chatting with us today. The agent has left this conversation. For further questions, please click the chat button located on the right side of the screen
GetHuman1149222 did not yet indicate what DirecTV should do to make this right.
I have an issue with DirecTV too
How GetHuman1149222 fixed the problem
We are waiting for GetHuman1149222 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common DirecTV customer problems.