I have the Directv genie and since the latest update for it I’ve had a few problems wit...

GetHuman1181674's customer service issue with DirecTV from September 2018

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The issue in GetHuman1181674's own words
I have the Directv genie and since the latest update for it I’ve had a few problems with my recordings in my playlist. First case was on a movie I had previously recorded more than * months before the update and it was perfectly good until the update. When I tried to watch it after I would get to the ** minute mark of the movie and it would stop and prompt me for if I wanted to delete it or not as if it were finished. I couldn’t get around it at all. I thought it was a one time thing until today I have a recording that fully recorded every bit of an hour of it and the second you try and watch it it’ll then ask if you wish to delete it or not so I couldn’t watch any of the recording. It’s very frustrating and I’d be thankful for a fix or workaround as I can not find a similar occurrence from anyone else.
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DirecTV

Customer service issue
Reported by GetHuman1181674
Sep 22nd, 2018 - 6 mons ago
I have an issue with DirecTV too
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Timeline
GetHuman1181674 started working on this issue
Sep 22nd, 2018 2:59am