Thank you for the MasTec Advanced Technologies's Technician for coming out to my home a...

GetHuman1092801's customer service issue with DirecTV from September 2018

Help with my DirecTV issue
The issue in GetHuman1092801's own words
Thank you for the MasTec Advanced Technologies's Technician for coming out to my home at *** College Road, Apt. *** on Sat. **.**.**** from *:**AM to **:**AM. The Tech's * is YL***W, Uri. He did a good job relocating the satellite at the end of the building to inside my fenced enclosed area. My issue:**What is a Protection Plan Agreement? Did I agree to the *purchase of the DIRECTV Protection Plan with the understanding that I may cancel the Protection Plan at no cost within ** days of Program activation? Full Program terms will be provided by DIRECTV within ten days. Where is the information to this agreement and Protection Program. Why do you think I need to purchase it? Who is responsible for the equipment and how much does it cost?
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DirecTV

Customer service issue
Reported by GetHuman1092801
Sep 4th, 2018 - 6 mons ago
I have an issue with DirecTV too
Fixed
Seen by 13 customers so far
Similar issue to 5636 others
0 customers following this
Items needed
Account phone number
Billing address
PIN or password on the account
Name on account
Timeline
GetHuman1092801 started working on this issue
Sep 4th, 2018 10:56pm
GetHuman1092801 indicated the issue is not fixed yet.
Sep 5th, 2018 11:16am
GetHuman1092801 indicated the issue is not fixed yet.
Sep 5th, 2018 1:42pm
GetHuman1092801 indicated the issue is not fixed yet.
Sep 8th, 2018 2:39am
GetHuman1092801 indicated the issue is not fixed yet.
Sep 12th, 2018 10:45am