*-*ZJWZH****Above is my recent work order. To say that I’m frustrated or disappointed w...
GetHuman-jjmokc's customer service issue with DirecTV from August 2018
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The issue in GetHuman-jjmokc's own words
*-*ZJWZH****Above is my recent work order. To say that I’m frustrated or disappointed would be a dramatic understatement. Initially the service provided from Direct Tv was excellent but over the past year it has become apparent that the importance of customer service has been abandoned. I have been having an issue with your *K service since last December. Initially the was an effort to troubleshoot and when it wasn’t fixed by simply changing the box your technicians made it obvious they had no desire to resolve the issue. After several calls on my end to get it resolved you word me down and I just gave up. **Recently my hdmi cord on a hard wired box was damaged so I reached out to change it to a wireless box. This has started a completely new source of frustration. I have now had to make multiple phones calls to get an intial service call scheduled. They tried to just mail me a box and informed me that I would need to install myself. After three phone calls finally got the initial service set up. The first service is scheduled for this past Friday between * AM and noon. I stayed home from work in order to have this performed. Come * o’clock no one had shown up so I call in. Your customer service try to inform me that my appointment was for noon to four. I tried to go to **** dab it is always between eight and they basically called me a liar and acted like I’m stupid. Finally call back later in the day when I had time spoke with the manager. He initially acted like I wanted to change service call it would be a charge on my part. I asked him to repeat it recording of the initial set up where he finally verified yes the original appointment was from eight to noon and it got changed after the call. The change was never relayed to me. We finally set up service for yesterday Sunday from eight to noon. The technician arrived had no idea why he was coming then informed me he did not have the equipment to perform the service scheduled. Again he had zero interest making sure this got handled. It was obvious he just ready to get to the next appointment. So I called in again he’s trying to get this fixed. Another technician called and it was obvious from his phone call disappointed in coming out. When he came out he had no ability to get the wireless receiver set up. Finally after four hours being on site everyone was ready for him to leave. I asked him to please have someone call me to get this fixed and obviously that was not relayed. Now you send me a email saying my work order was completed so the say I’m disappointed and frustrated it’s a dramatic understatement. I do enjoy the product and would like to stay with DIRECTV but at this point I need someone to come out and get everything in working order or I’m gonna make a change this week. I fully expect to hear back from someone today. My biggest frustrated not that there’s been issues like that if she had obviously been swept under the rug and I am the one that has the constantly calling go to your process to get any resolution. *Jeremy McKee*Account Manager*Evans Enterprises****-***-**********@***.com***On Aug **, ****, at *:** AM, DIRECTV ******@***.com* wrote:**Account *: *********View in a browser*****DIRECTV**My Account*View Bill*Help Center*YOUR TECHNICIAN VISIT IS COMPLETE**Hi JEREMY, **We've completed your work order as you asked. Now you can sit back and enjoy your service.**Be sure to keep a copy of this email for your records.*** ***WORK ORDER DETAILS** *Type* *** *Upgrade* ** *Activity Number* *** **-*ZJWZH*** ** *Appt. Start Date* *** ** ** *Technician ID* *** *DVOK******* ** ****Lease Agreement: The Equipment Lease Agreement (ELA) provided to you has important terms and conditions regarding your lease of equipment. You also received the DIRECTV Customer Agreement with your order confirmation, which together with the ELA, comprises the terms of your service agreement with DIRECTV. PLEASE BE SURE TO READ BOTH. They are also available at www.directv.com*legal. I received the Lease Agreement and agree to the terms. I understand I do not own the equipment and may be charged fees if I do not return it when I stop being a customer. If I am a new customer or adding or upgrading equipment, I also understand that if I agreed to purchase programming for a specified period of time I may have to pay an early cancellation fee. Disputes are subject to arbitration.*You have asked for equipment to be added to and*or removed from your account. This equipment change will not change the length of your contract term. This equipment change will result in a change to Today*€*s Charges in the amount of $xx *tech to disclose change in install charges here, if any*, and will result in a change to the Monthly Charges in the amount of $yy per month *tech to disclose change in monthly charges here, if any* for the remainder of your contract term. This equipment change will not change any early termination charges that may apply. If you would like to cancel this equipment change, you may do so by contacting Customer Service at *-***-***-****. I agree with the terms of my DIRECTV order as modified herein.****Thank you for your continued busines
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