I signed up for Direct TV on June *. I was given * months of Showtime and Cinemax. I ca...

GetHuman-dcrowell's customer service issue with DirecTV from August 2018

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The issue in GetHuman-dcrowell's own words
I signed up for Direct TV on June *. I was given * months of Showtime and Cinemax. I called last evening to get those channels cancelled automatically on Sept * so that I wouldn’t be charged for them. The guy I talked to seemed to understand what I wanted but he cancelled them yesterday. I called tonight and the rep said that they can’t turn those back on without charging us for them. I’m pretty sure that this is not true. I would like to have those channels turned back on until at least the *th of September. I have the contract I signed and I believe that this breaks the contract. I am not happy with the hardware compared to our old Dish system and I am dissapointed with the functionality of it so far. I can’t stream on demand programs.

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DirecTV

Customer service issue
Reported by GetHuman-dcrowell
Aug 26th, 2018 - 3 years ago
Fixed
Seen by 5 customers so far
Similar issue to 5269 others
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Timeline

GetHuman-dcrowell started working on this issue
Aug 26th, 2018 4:56am
GetHuman-dcrowell indicated the issue is not fixed yet.
Aug 26th, 2018 11:21pm