Sent from my iPhone**Begin forwarded message:**From: Ryan Armstrong ******@***.com**Dat...

GetHuman997243's customer service issue with DirecTV from August 2018

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The issue in GetHuman997243's own words
Sent from my iPhone**Begin forwarded message:**From: Ryan Armstrong ******@***.com**Date: August **, **** at *:**:** PM CDT*To: CN*****@***.com*Subject: Directv failure **Never in my professional career have I ran into such a company that is so hard to do business with. **I was, and still am a dish network customer. Due to broadcasting rights*disputes they do not have three channels (nbc, abc and cw). I was relieved of my contract with dish and called directv to begin service. **Great... all channels and a better price. I was happy. However, then came the installation. **Installation **-no show. Your customer care stated no one answers the door. However my cameras dictate a different story. Basically, no call, no show. Ok, stuff happens, and customer care extended me a $*** credit. **Installation**-it was raining and the technician didn’t want to climb a ladder up to third floor. I can understand that. OSHA can be a real bear. But then he stated he didn’t have enough or the right equipment to do the install anyway. Granted, my house is big and I was hooking up * TV’s. However I didn’t fool your call center when I called to sign up. I explained I had a big house (**** ftsq) and need * TVs and a home theater hooked up. **Installation **- scheduled from **-* pm. Got a call from installer at *:**. I will attach the voice to text here:**Voice Mail to Text: Hey Ryan this is the technician with Direct TV. Just giving you a call let you know I've had several jobs today I've been taken care of and I have about three jobs left including you left for I'll just letting you know I've been trying to find this piece of equipment that I'm gonna need for your install. We have wireless boxes in the office but there's this thing called a video bridge and that is how your wireless box is connected throughout the whole house not we don't have any of those right now. I've been driving around I drove to Gainesville earlier to see if they had up there and office no one has any and we're not supposed to get in till maybe Thursday or Friday. So I'm just calling to let you know we're probably gonna have to reschedule because of that....**So in short, ** mins after he was to arrive I get a courtesy call that he can’t make it because he doesn’t have adequate equipment for the install. Again, my House didn’t grow and the amount of tvs didn’t miraculously reproduce. **Then, I call into the black hole that is your customer care number. ****This is the third call and after call two I started to keep track. Every call (except for the one where I cancelled everything) would be on hold or talking to a rep for no less than ** mins. Please pull the tapes. Often, the rep couldn’t hear me or I couldn’t hear them due to the Spanish that was being screamed in the background. Hey, I get it outsourcing is the new Black these days. **I am also attaching how I uncancelled my dish account. They may be a tad more expensive and less channel offerings, but they were there. The adage you get what you pay for is ringing so loud I think I have tinnitus!!!****If this is how your service is, even before I become a customer, then I am cutting my losses. Three failed installations which equates to a *.* days of work taken off by my wife and*or me. **Thank you for the lesson learned this early into our relationship. I am glad we didn’t invest too much into each other.
GetHuman997243 did not yet indicate what DirecTV should do to make this right.
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Customer service issue
Reported by GetHuman997243
Aug 15th, 2018 - a yr ago
I have an issue with DirecTV too
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GetHuman997243 started working on this issue
Aug 15th, 2018 11:43pm
GetHuman997243 indicated the issue is not fixed yet.
Aug 16th, 2018 12:50am
GetHuman997243 indicated the issue is not fixed yet.
Aug 17th, 2018 12:50am