Recently we got a new directv box because the old one stopped working. I would like to...

GetHuman982566's customer service issue with DirecTV from August 2018

9 views
 | 
4598 similar
 | 
0 following
Help with my DirecTV issue
Next: our robot will wait on hold for GetHuman982566 to get a DirecTV rep on the line!
Always use the GetHuman Phone tocall DirecTV. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Top Tip from another customer
If you are looking to troubleshoot any DirectTv devices then click here http://soc.att.com/2yEr2Y6. You should be able to find all the information needed or call the phone number on the top of your bill.
The issue in GetHuman982566's own words
Recently we got a new directv box because the old one stopped working. I would like to return:**receiver id: **** **** *****serial *: d**hu*ev*******model: hr**-*****i don’t need a box as I have the one from the new receiver. **Please send me instructionsons on how to complete the return.**thank you**claudia Hrody **** Akenside rd *riverside, Il *****
GetHuman982566 did not yet indicate what DirecTV should do to make this right.
I have an issue with DirecTV too
How GetHuman982566 fixed the problem
We are waiting for GetHuman982566 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common DirecTV customer problems.
How do I cancel my DirecTV account?How do I detect if there is a service outage on DirecTV?How do I fix my DirecTV download and buffering problems?How do I pay or dispute my DirecTV bill?
Do you have a customer issue as well?
We can help you get DirecTV's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having DirecTV issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman982566 fixes it.
This email address isn't valid

DirecTV

Customer service issue
Reported by GetHuman982566
Aug 12th, 2018 - a yr ago
I have an issue with DirecTV too
Fixed
Seen by 9 customers so far
Similar issue to 4598 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Account phone number
Billing address
PIN or password on the account
Name on account
Timeline
GetHuman982566 started working on this issue
Aug 12th, 2018 4:50pm
GetHuman982566 confirmed the issue is fixed. Hooray!
Aug 12th, 2018 7:33pm