DIRECTV*Customer Service*P. O. Box *****Greenwood, Village, CO *******August *, ******N...

GetHuman-rnsjr's customer service issue with DirecTV from August 2018

1 view | 4496 similar | 0 following
Help with my DirecTV issue
First: share to improve GetHuman-rnsjr's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-rnsjr to get a DirecTV rep on the line!
Always use the GetHuman Phone to call DirecTV. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-rnsjr may need:
Account phone number, Billing address, PIN or password on the account, and Name on account
The issue in GetHuman-rnsjr's own words
DIRECTV*Customer Service*P. O. Box *****Greenwood, Village, CO *******August *, ******Not being able to get satisfaction with service with many phone calls to DIRECTV, I am writing with documentation of problems with DIRECTV customer service.**Although there is extensive history with calls back and forth with DIRECTV, I am providing highlights with latest service issues that are of current concern.****When DIRECTV issued the first letter regarding the necessary fee equipment upgrade required to maintain TV service after April ****, I immediately called DIRECTV, to set up an appointment for the upgrade. I was told by a foreign speaking person that there was a fee. I was also told there would be additional service fees after April ****. I could not clarify my concerns as to a language barrier.***From this point it has been all downhill being led to believe that I was given wrong information and that any charge would not exceed an additional charge of $** after April, ****.***After a service call to restore service, the technician tried to clarify that there is no charge for the installation of the replacement equipment and that my current location of the existing dish would get a good signal and would not only improve TV reception but would be more reliable.***An installation service call was requested. The same East Hartford DIRECTV contractor, with a different technician said he could not get a good signal and would not install the equipment. I cannot help wonder if the morning service call ending up late afternoon visit had anything to do with the analysis. The technician said the current dish location was the best location. I watched his work on the ladder and he did not test any secondary locations.***The next significant action was a call from DIRECTV from an individual who identified herself as Ryan Smith, telephone, * *** ***-****. I guess it was a real person as such a person did answer the phone in a later phone call to her number. Again a non-English speaking person who was most difficult to communicate with because of a strong accent and inability to express herself clearly. An interesting person to be in a customer service position. The call from this person was to follow up on the issue of not being able to get the equipment upgrade.***The next call I got from DIRECTV was from another person speaking in an accent that made it difficult to understand. The purpose of his call was to inform me that they were reducing my bill because of problems with service and getting the required equipment upgrade. If I was to be home, there would be a trouble shooter there at **:** AM, tomorrow, on August *, **** to get us upgraded service. No one showed up for the visit. This does not say much for DIRECTV’s service and commitment to customer relations.***Having heard nothing from DIRECTV, I decided to call Ryan Smith back a few days ago. Ryan came to the phone with war room type background noise. After resolving the issue of overpowering commotion, his reaction was I appreciate the call to remind me to look into the problem. Again not a customer service confidence builder and no further resolution of the equipment upgrade. One tech telling me what a good signal we have and the individual sent to do the installation work refusing to install due a lack of signal.**My questions are very simple:***How do I find out if I can get the upgraded service before the April ****?***Who can give me a definitive answer?***When can DIRECTV address the issue?***Do I have to go to another provider?**It is without question that DIRECTV has shown little interest or consistency in its customer service department and addressing my concerns. I cannot help wonder how other customers with service issues are able to resolve service issues except to change providers.**Sincerely,****Richard N. Symonds, Jr. *Account **********Copy: CT Consumer Protection* FCC

GetHuman-rnsjr did not yet indicate what DirecTV should do to make this right.

How GetHuman-rnsjr fixed the problem

We are waiting for GetHuman-rnsjr to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get DirecTV's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having DirecTV issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-rnsjr fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-rnsjr
Aug 10th, 2018 - 2 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 4496 others
0 customers following this


GetHuman-rnsjr started working on this issue
Aug 10th, 2018 2:05pm