We have Direct TV. Yesterday, we could not access tv - the screen simply displayed "No...

GetHuman919849's customer service issue with DirecTV from July 2018

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Top Tip from another customer
If you are looking to troubleshoot any DirectTv devices then click here http://soc.att.com/2yEr2Y6. You should be able to find all the information needed or call the phone number on the top of your bill.
The issue in GetHuman919849's own words
We have Direct TV. Yesterday, we could not access tv - the screen simply displayed "No signal." I chatted with a Direct TV tech online last night who suggested I use the buttons on the box rather than the remote. I did and we were able to watch PBS News Hour. But now we cannot change channels with our remote. We can power on and off and control volume with the remote, but that's all. I spent over an hour this morning chatting another tech but problem was not solved.
GetHuman919849 did not yet indicate what DirecTV should do to make this right.
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DirecTV

Customer service issue
Reported by GetHuman919849
Jul 26th, 2018 - 10 mons ago
I have an issue with DirecTV too
Not resolved
Seen by 3 customers so far
Similar issue to 3878 others
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Timeline
GetHuman919849 started working on this issue
Jul 26th, 2018 6:35pm