We have Direct TV. Yesterday, we could not access tv - the screen simply displayed "No...

GetHuman919849's customer service issue with DirecTV from July 2018

3878 similar
0 following
Help with my DirecTV issue
First: share to improve GetHuman919849's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman919849 to get a DirecTV rep on the line!
Always use the GetHuman Phone tocall DirecTV. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman919849 may need:
Account phone number, Billing address, PIN or password on the account, and Name on account
Top Tip from another customer
If you are looking to troubleshoot any DirectTv devices then click here http://soc.att.com/2yEr2Y6. You should be able to find all the information needed or call the phone number on the top of your bill.
The issue in GetHuman919849's own words
We have Direct TV. Yesterday, we could not access tv - the screen simply displayed "No signal." I chatted with a Direct TV tech online last night who suggested I use the buttons on the box rather than the remote. I did and we were able to watch PBS News Hour. But now we cannot change channels with our remote. We can power on and off and control volume with the remote, but that's all. I spent over an hour this morning chatting another tech but problem was not solved.
GetHuman919849 did not yet indicate what DirecTV should do to make this right.
I have an issue with DirecTV too
How GetHuman919849 fixed the problem
We are waiting for GetHuman919849 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get DirecTV's attention and get better help faster. Tap below to get started.
Having DirecTV issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman919849 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman919849
Jul 26th, 2018 - 10 mons ago
I have an issue with DirecTV too
Not resolved
Seen by 3 customers so far
Similar issue to 3878 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman919849 started working on this issue
Jul 26th, 2018 6:35pm