Our DRV keeps losing recordings. We will record shows, and then the DVR randomly loses...

GetHuman913957's customer service issue with DirecTV from July 2018

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The issue in GetHuman913957's own words
Our DRV keeps losing recordings. We will record shows, and then the DVR randomly loses them. They will sometimes show back up a week or so later. We just replaced our older DVR with a new one due to the hard drive on the older one going bad. I checked the signal integrity of all the transponders yesterday and they all are ** or greater. We do not know what to do at this point, but it is very frustrating.
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DirecTV

Customer service issue
Reported by GetHuman913957
Jul 24th, 2018 - 10 mons ago
I have an issue with DirecTV too
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Seen by 10 customers so far
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Timeline
GetHuman913957 started working on this issue
Jul 24th, 2018 11:20pm