We recently moved and were upgraded to a Genie * and now on my downstairs TV when you s...

GetHuman-mylespe's customer service issue with DirecTV from July 2018

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The issue in GetHuman-mylespe's own words
We recently moved and were upgraded to a Genie * and now on my downstairs TV when you switch between channels, the screen will go blank some of the time. It seems to happen the most when there is a live sport playing, but it happens other times as well. We have re-booted the server and check all of the connections but it still happens. We are very frustrated since this did not happen on our "old" system.. Any help would be greatly appreciated.
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DirecTV

Customer service issue
Reported by GetHuman-mylespe
Jul 23rd, 2018 - 10 mons ago
I have an issue with DirecTV too
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GetHuman-mylespe started working on this issue
Jul 23rd, 2018 3:28pm