I have a Bose *-*-* GS series **. A new Direct receiver and remote was installed yester...

GetHuman906406's customer service issue with DirecTV from July 2018

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The issue in GetHuman906406's own words
I have a Bose *-*-* GS series **. A new Direct receiver and remote was installed yesterday. The remote is paired with the TV and Direct TV receiver and those working well. I have not been able to get the remote to control the Bose. I went to settings,Remote, Program remote, Bose. I then paged through all ** choices. Two of them powered the Bose down from this setting. I highlighted "It Worked". When I returned to the TV the remote would not access the Bose volume control or power it on or off.
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Customer service issue
Reported by GetHuman906406
Jul 22nd, 2018 - a yr ago
I have an issue with DirecTV too
Not resolved
Seen by 2 customers so far
Similar issue to 3729 others
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GetHuman906406 started working on this issue
Jul 22nd, 2018 9:36pm