Mom died ***. She had a package through AT&T for a local phone and DTV. I started tryin...

GetHuman887537's customer service issue with DirecTV from July 2018

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Before contacting them, items GetHuman887537 may need:
Account phone number, Billing address, PIN or password on the account, and Name on account
Top Tip from another customer
To cancel your AT&T account you will need to call into support. But before, you should find another provider and check to see if your number is portable, meaning you can bring the phone number to another company.
The issue in GetHuman887537's own words
Mom died ***. She had a package through AT&T for a local phone and DTV. I started trying to shut it off in late June with no success. **** I went to the AT&T store locally, was connected with one person who supposedly cut off the phone, and a person who said he had cancelled the DTV account, and gave me instructions on how to return the equipment. I did, ****. On ****, her checking account was drafted again for the full amount. I called AT&T and was told the phone was actually off and she would refund me for the erroneous billing. I then went through several people at DTV who variously told me that *) the account was canceled, but they didn't know why I was being billed *) I had been sent to the wrong department *) the account WASN'T canceled and they would keep billing me until I sent in a death certificate. Since none of the answers matched and no one had said the magic words "and we'll refund you the last bill since the account was stopped and we have the equipment", I tried going through the social media portal and was messaged that I had been told it was canceled, have a nice day. Well, that was ONE of the answers. But no one's said anything about why her account was billed again, or if it would be refunded, or what. Or do I really have to send in a death certificate. I don't want this to keep happening, and she's certainly not watching TV where she's at. Her account * was ********, Evelyn Brand, and I don't know her password since I can't ask her and it was her account.

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Customer service issue
Reported by GetHuman887537
Jul 16th, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 3482 others
0 customers following this


GetHuman887537 started working on this issue
Jul 16th, 2018 11:01pm