For about * months now, I haven’t been able to use the record a series function because...

GetHuman853900's customer service issue with DirecTV from July 2018

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If you are looking to troubleshoot any DirectTv devices then click here http://soc.att.com/2yEr2Y6. You should be able to find all the information needed or call the phone number on the top of your bill.
The issue in GetHuman853900's own words
Record a series and keep the recording on my local channels, not automatically bounce to the ***-*** HD channels as I am not able to play back on them. ... For about * months now, I haven’t been able to use the record a series function because our problem “has been sent to the engineers.” I’m not sure why I am paying for a service I’m unable to use. I have called in and been on hold for hours if you total up the many phone conversations I have had. A couple of operators have been kind and helpful but no resolution as of yet. I am going to have to cancel my service if I can’t use the cable as it was intended and for which I am paying. Please help so I don’t have to switch to another service.*This is the end of my message. Anything after this is not me typing.
Who is “they?”
Remove the ***-*** channels from my Genie
Many years
We have reset the boxes, deleted the series list, etcetera. I have done everything that the tech operators have asked me to do. Now we’re supposedly waiting on the “engineers” of whom no one can contact or ask when*if they will resolve this problem.
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DirecTV

Directv cable
Customer service issue
Reported by GetHuman853900
Jul 6th, 2018 - 4 years ago
Fixed
Seen by 15 customers so far
Similar issue to 3091 others
0 customers following this
Items needed
Account phone number
Billing address
PIN or password on the account
Name on account

Timeline

GetHuman853900 started working on this issue
Jul 6th, 2018 4:38am
GetHuman853900 indicated the issue is not fixed yet.
Jul 9th, 2018 5:41am
GetHuman853900 indicated the issue is not fixed yet.
Jul 10th, 2018 5:51pm

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