For about * months now, I haven’t been able to use the record a series function because...

GetHuman853900's customer service issue with DirecTV from July 2018

17 views | 3091 similar | 0 following
Help with my DirecTV issue
Next: our robot will wait on hold for GetHuman853900 to get a DirecTV rep on the line!
Always use the GetHuman Phone to call DirecTV. We wait on hold and get a rep on the line for you faster and for free!
Top Tip from another customer
If you are looking to troubleshoot any DirectTv devices then click here You should be able to find all the information needed or call the phone number on the top of your bill.
The issue in GetHuman853900's own words
Record a series and keep the recording on my local channels, not automatically bounce to the ***-*** HD channels as I am not able to play back on them. ... For about * months now, I haven’t been able to use the record a series function because our problem “has been sent to the engineers.” I’m not sure why I am paying for a service I’m unable to use. I have called in and been on hold for hours if you total up the many phone conversations I have had. A couple of operators have been kind and helpful but no resolution as of yet. I am going to have to cancel my service if I can’t use the cable as it was intended and for which I am paying. Please help so I don’t have to switch to another service.*This is the end of my message. Anything after this is not me typing.
Who is “they?”
Remove the ***-*** channels from my Genie
Many years
We have reset the boxes, deleted the series list, etcetera. I have done everything that the tech operators have asked me to do. Now we’re supposedly waiting on the “engineers” of whom no one can contact or ask when*if they will resolve this problem.
How GetHuman853900 fixed the problem

We are waiting for GetHuman853900 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get DirecTV's attention and get better help faster. Tap below to get started.
Having DirecTV issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman853900 fixes it.
This email address isn't valid


Directv cable
Customer service issue
Reported by GetHuman853900
Jul 6th, 2018 - 5 years ago
Seen by 17 customers so far
Similar issue to 3091 others
0 customers following this
Items needed
Account phone number
Billing address
PIN or password on the account
Name on account


GetHuman853900 started working on this issue
Jul 6th, 2018 4:38am
GetHuman853900 indicated the issue is not fixed yet.
Jul 9th, 2018 5:41am
GetHuman853900 indicated the issue is not fixed yet.
Jul 10th, 2018 5:51pm