I was told at sign-up that I am supposed to receive, from direct tv now, * roku streami...

GetHuman-tommyjg's customer service issue with DirecTV from July 2018

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The issue in GetHuman-tommyjg's own words
I was told at sign-up that I am supposed to receive, from direct tv now, * roku streaming player free!, after paying * month ahead of time with a valid payment card. I didn't receive my * days free trial based on my sign-up date. He told me my first payment would be on Sept, ** for the sum of $**.**, then next month, $**.** there and after for tv updated package of * connections for $*.** monthly. I received a message that told me I had too many connects at once. But, I only had one connection working at the time. I should not receive these type of messages, thank you. Please send me my free Roku, thank you..**Carmella Frey ******@***.com*Office manager*Thomas J Granger******@***.com
As a first time customer, I met all the requirements for the promotions.
By receiving what I was told I would receive when I opened a television streaming account with directtv now
Have been with Cox.com for about ** years now. Maybe never missed a payment, maybe can't remember.
Have called *-* times but * transfers, then click, the line would drop then had to start at beginning of the line (:( and I was told there is no customer support for directtv now, as of yet. Called many different phone numbers
I have an issue with DirecTV too
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DirecTV

"Free Roku, free month after * days trial if pay with credit*debit card."
Customer service issue
Reported by GetHuman-tommyjg
Jul 3rd, 2018 - a yr ago
I have an issue with DirecTV too
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Seen by 6 customers so far
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Timeline
GetHuman-tommyjg started working on this issue
Jul 3rd, 2018 3:10pm
GetHuman-tommyjg indicated the issue is not fixed yet.
Jul 3rd, 2018 7:51pm
GetHuman-tommyjg indicated the issue is not fixed yet.
Jul 3rd, 2018 11:00pm
GetHuman-tommyjg indicated the issue is not fixed yet.
Jul 6th, 2018 12:53am
GetHuman-tommyjg indicated the issue is not fixed yet.
Jul 7th, 2018 5:01am