Take care of my problem NOW, or i’m going somewhere else.

GetHuman-rstannar's customer service issue with DirecTV from July 2018

Help with my DirecTV issue
Top Tip from another customer
If you are looking to troubleshoot any DirectTv devices then click here http://soc.att.com/2yEr2Y6. You should be able to find all the information needed or call the phone number on the top of your bill.
The issue in GetHuman-rstannar's own words
Update old, broken equipment ... Oldest of my * antique receivers no longer works. Won’t come on. Tired of old out of date equipment. Want * room genie system at same or less cost than i’m paying now, or i’m going somewhere else.
Not the first time I have dealt with this.
* room Genie system for not a penny more than i’m paying now, if not less.
Been a customer for over ** years. You should be giving me the latest equipment without having to ask.
Been trying this online method. Also called customer service number and talked to someone yesterday(***) who took my information and was going to personally call me back. Didn’t happen.
I have an issue with DirecTV too
How GetHuman-rstannar fixed the problem
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DirecTV

Oldest receiver no longer works. Want new equipment.
Customer service issue
Reported by GetHuman-rstannar
Jul 3rd, 2018 - 10 mons ago
I have an issue with DirecTV too
Fixed
Seen by 9 customers so far
Similar issue to 2965 others
0 customers following this
Items needed
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Timeline
GetHuman-rstannar started working on this issue
Jul 3rd, 2018 1:41pm
GetHuman-rstannar indicated the issue is not fixed yet.
Jul 3rd, 2018 4:31pm
GetHuman-rstannar indicated the issue is not fixed yet.
Jul 4th, 2018 2:59pm
GetHuman-rstannar indicated the issue is not fixed yet.
Jul 5th, 2018 4:01pm
GetHuman-rstannar indicated the issue is not fixed yet.
Jul 6th, 2018 6:47pm
GetHuman-rstannar indicated the issue is not fixed yet.
Jul 6th, 2018 6:58pm