We are senior citizens and have had Direct TV for at least * years. Since we are seni...

GetHuman842605's customer service issue with DirecTV from July 2018

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Help with my DirecTV issue
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The issue in GetHuman842605's own words
We are senior citizens and have had Direct TV for at least * years. Since we are senior citizens we need our bill reduced back to $***.** monthly. I have called on the ATT line several times. They tell me we are not eligible for promotions?? Why?? Also our billing for the last * months has been over $***.**!! Really?? we cannot continue to pay this!! We are good customers--never late and always pay in full! Yet we are not eligible for promotions?? Sounds like discrimination of the elderly!! I would appreciate a call. ***-***-****
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DirecTV

Customer service issue
Reported by GetHuman842605
Jul 2nd, 2018 - a yr ago
I have an issue with DirecTV too
Fixed
Seen by 3 customers so far
Similar issue to 2914 others
0 customers following this
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Items needed
Account phone number
Billing address
PIN or password on the account
Name on account
Timeline
GetHuman842605 started working on this issue
Jul 2nd, 2018 5:39pm
GetHuman842605 shared this issue with your circles on Google+
Jul 2nd, 2018 5:46pm
GetHuman842605 shared this issue with others over email
Jul 2nd, 2018 5:47pm
GetHuman842605 indicated the issue is not fixed yet.
Jul 3rd, 2018 9:05pm