I had an issue with my on screen guide today. It was fixed. Then I realized that I no...

GetHuman-prgladso's customer service issue with DirecTV from July 2018

4 views
 | 
2890 similar
 | 
0 following
Help with my DirecTV issue
Next: our robot will wait on hold for GetHuman-prgladso to get a DirecTV rep on the line!
Always use the GetHuman Phone tocall DirecTV. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman-prgladso's own words
I had an issue with my on screen guide today. It was fixed. Then I realized that I no longer had ** and **-* (UNC TV and UNC tv EX) available to me. Channel ** was on the guide but it was the wrong channel. When I clicked on it, the screen was black. Two of your customer reps lied to me and said that UNC TV was having technical problems. I told both of them that if it was true that would not explain the change in YOUR guide listing.**Now I have talked with two people and know that UNC TV does not have a problem with their service. YOUR reps LIED to me.**Now I have been on hold trying to get someone else on the phone for over ** minutes. I am tired of hearing that my call is important to you.**I want the problem fixed, an apology and a credit to my account for YOUR bad service!**It will be interesting to see if even get a reply.**Pam Gladson
GetHuman-prgladso did not yet indicate what DirecTV should do to make this right.
I have an issue with DirecTV too
How GetHuman-prgladso fixed the problem
We are waiting for GetHuman-prgladso to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common DirecTV customer problems.
How do I cancel my DirecTV account?How do I detect if there is a service outage on DirecTV?How do I fix my DirecTV download and buffering problems?How do I pay or dispute my DirecTV bill?
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
A few weeks ago DirecTV change the format for their Guide Service on the screen...i want to increase the font size on the guide screen.
Do you have a customer issue as well?
We can help you get DirecTV's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having DirecTV issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-prgladso fixes it.
This email address isn't valid

DirecTV

Customer service issue
Reported by GetHuman-prgladso
Jul 2nd, 2018 - a yr ago
I have an issue with DirecTV too
Fixed
Seen by 4 customers so far
Similar issue to 2890 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Account phone number
Billing address
PIN or password on the account
Name on account
Timeline
GetHuman-prgladso started working on this issue
Jul 2nd, 2018 1:26am
GetHuman-prgladso indicated the issue is not fixed yet.
Jul 2nd, 2018 2:39am
GetHuman-prgladso indicated the issue is not fixed yet.
Jul 5th, 2018 2:57am
GetHuman-prgladso indicated the issue is not fixed yet.
Jul 5th, 2018 10:47am