On Directv, randomly when we change channels the tv will briefly show at the top the ch...

GetHuman830789's customer service issue with DirecTV from June 2018

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1 following
Help with my DirecTV issue
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The issue in GetHuman830789's own words
On Directv, randomly when we change channels the tv will briefly show at the top the channel we've switched to, then the screen goes black and the channel does not come on. We have manually enter a new channel to get the tv to come back on. The previous button does not work when the screen goes black. Please tell me how to fix this problem.
GetHuman830789 did not yet indicate what DirecTV should do to make this right.
If we turn the Directv and tv off then back on, the channel will come on.
I have an issue with DirecTV too
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Customer service issue
Reported by GetHuman830789
Jun 28th, 2018 - a yr ago
I have an issue with DirecTV too
Not resolved
Seen by 9 customers so far
Similar issue to 2767 others
1 customer following this
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Items needed
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PIN or password on the account
Name on account
GetHuman830789 started working on this issue
Jun 28th, 2018 9:13pm