I would like to dispute a charge of $***.** on ****** in my credit card because I didn...

GetHuman-uyen's customer service issue with DirecTV from June 2018

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The issue and preferred resolution, in GetHuman-uyen's own words:
I would like to dispute a charge of $***.** on ****** in my credit card because I didn't sign up for Directv NOW. Would you please ***ist me cancelling this account. I currently have Directv for my cable service only.** I don't have an account number, login information for User ID nor P***word with Directv NOW. Therefore, I don't any information to provide to you. My phone number is ***-***-****. Thank you in advance for your ***istance. Kim Trinh
I trust that DirecTV will make this right and come up with a resolution that is fair.
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DirecTV

Customer service issue
Reported by GetHuman-uyen
Jun 25th, 2018 - 2 mons ago
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Items needed
Account phone number
Billing address
PIN or password on the account
Name on account
Timeline
GetHuman-uyen started working on this issue
Jun 25th 8:19pm