I just need to talk to a supervisor. the unit was struck by lightning. talked to a se...

GetHuman-firepup's customer service issue with DirecTV from June 2018

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The issue and preferred resolution, in GetHuman-firepup's own words:
I just need to talk to a supervisor. the unit was struck by lightning. talked to a service rep from this company and she said that if I take direct tv now she would send me a box in one bus day. well that box never came although my internet service is now working same as the last service but now I am being charged $**.** for direct tv now
I trust that DirecTV will make this right and come up with a resolution that is fair.
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DirecTV

Customer service issue
Reported by GetHuman-firepup
Jun 25th, 2018 - 2 mons ago
I have an issue with DirecTV too
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Seen by 3 customers so far
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GetHuman-firepup started working on this issue
Jun 25th 3:15pm