No reflection on you, DirecTV chat has always seemed to work fairly well but over all D...

GetHuman-jffohey's customer service issue with DirecTV from June 2018

7 views
 | 
2157 similar
 | 
0 following
Help with my DirecTV issue
First: share to improve GetHuman-jffohey's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-jffohey to get a DirecTV rep on the line!
Always use the GetHuman Phone tocall DirecTV. We wait on hold and get a rep on the line for you faster and for free!
Tip from another customer
To cancel your AT&T account you will need to call into support. But before, you should find another provider and check to see if your number is portable, meaning you can bring the phone number to another company.
The issue in GetHuman-jffohey's own words
No reflection on you, DirecTV chat has always seemed to work fairly well but over all DirecTV customer service is the worse. I’m wanting to find out my accounts status and here is why I’m wondering***) Last week I was stood up *x by a DirecTV tech to have my service moved, I believe it was on Monday June * (my birthday) he came, after I had waited several hours for him but said it would have to be rescheduled because it needed to go on the roof and he didn’t have the “right” equipment.***) Next, it was rescheduled for Friday June * between noon and *pm, at *pm I got an automated call that said someone would be at my house by *:**, no one ever showed and I had to leave to go to work. Around *:** someone called and wanted to reschedule my install due to the fact I wasn’t home and the tech couldn’t find my apartment number, how could it be both? I wasn’t home (and I was) and he couldn’t find it? And it is not an apartment number it is a regular street address. At this point I was done, I cancelled my service.***) Next, on Monday June ** someone called me wanting to “help me” she said if I kept my service she would waive the install fee and discount my service to $** a month. At one point we were disconnected but she did call back. I said ok and as it went on and on, she finally said she and her supervisor couldn’t actually waive my install fee, but, if I call back it and tell whoever I get they could waive it… I said seriously? So, at this point we were ** or ** minutes into this call and I said you want me to call back in and just tell the person to waive my installation fee? I knew it would never happen. She said, well I could do a *-way call with you and I said that would be fine. I waited another ** minutes on hold, and about ** minutes into the wait the wait music stopped and it was dead silent for the remainder of the time I waited. I could tell from my cell phone we were still connected. I hung up at about ** minutes, she never called back, my service was never rescheduled to be installed and I have no idea what my status is.***) Next, Wednesday June ** I called in to see what my status was and the girl I talked to was beyond confused, I kept trying to explain and asking if there were any notes in my file and we went nowhere. About ** minutes into this call I asked for a supervisor, still confused she said ok and another ** minutes into the wait for the supervisor I hung up because no one ever came and the entire **-minute wait was a loop of DirecTV’s advertisement of “what’s your thing” which made it the most hideous wait I’ve ever encountered in my ENTIRE life!**So, as I said, I’m not very pleased with DirecTV’s customer service and I’m still wanting to know my status and if the terms the woman from Monday are going to be honored?
GetHuman-jffohey did not yet indicate what DirecTV should do to make this right.
I have an issue with DirecTV too
How GetHuman-jffohey fixed the problem
We are waiting for GetHuman-jffohey to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
My Directv is not working at allATT Internet dept and Directv dept says to use "chat" application at bottom of Di...
Do you have a customer issue as well?
We can help you get DirecTV's attention and get better help faster. Tap below to get started.
Having DirecTV issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would DirecTV email you?
This email address isn't valid
Follow this issue
See how GetHuman-jffohey fixes it.
This email address isn't valid

DirecTV

Customer service issue
Reported by GetHuman-jffohey
Jun 14th, 2018 - 9 mons ago
I have an issue with DirecTV too
Not resolved
Seen by 7 customers so far
Similar issue to 2157 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Account phone number
Billing address
PIN or password on the account
Name on account
Timeline
GetHuman-jffohey started working on this issue
Jun 14th, 2018 8:39pm