A few days ago I got tech support for my Directv and was sent a new box which I have co...

GetHuman-metaline's customer service issue with DirecTV from June 2018

Help with my DirecTV issue
The issue in GetHuman-metaline's own words
A few days ago I got tech support for my Directv and was sent a new box which I have connected and activated. The tech help, Jeff, told me that a return package to send back the card would come in the box with the receiver but it did not. He said I would be required to send back the old card. The address where I am can only receive UPS or FedEx as I do not have a mailbox or PO Box. What should I do? Is there a package already on the way for me to return the card or old box or both? *Account No. ********
GetHuman-metaline did not yet indicate what DirecTV should do to make this right.
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Called a human.
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DirecTV

Customer service issue
Reported by GetHuman-metaline
Jun 13th, 2018 - 9 mons ago
I have an issue with DirecTV too
Fixed
Seen by 12 customers so far
Similar issue to 2083 others
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Items needed
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PIN or password on the account
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Timeline
GetHuman-metaline started working on this issue
Jun 13th, 2018 12:09pm
GetHuman-metaline confirmed the issue is fixed. Hooray!
Jun 13th, 2018 6:06pm
GetHuman-metaline confirmed the issue is fixed. Hooray!
Jun 14th, 2018 1:46pm