My mother was in an assisted living facility last year. The facility she was in only us...

GetHuman777240's customer service issue with DirecTV from June 2018

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The issue in GetHuman777240's own words
My mother was in an assisted living facility last year. The facility she was in only used direct tv. When I was told it was a two year contract. I explained that at her age we couldn't promise * years. The rep told me under the circumstances if something happened we wouldn't have to pay for the * years. Unfortunately after mom fell for the *rd time and ended up in the hospital and rehab. She had to be moved to a different facility that didn't use direct tv. When I called to cancel I was told we wouldn't have to pay for the balance of the * years under the circumstances. The whole facility still had direct tv so it only applied to one room. I received a letter from a collection agency about a pass due amount over *** dollars. The bills apparently have been sent to the assistant living facility so we didn't even know about the problem. The facility forwarded the last letter or I still wouldn't know about this. It is next to impossible to talk to anyone at DirecTV unless you are willing to wait on hold for an hour or more . I need to talk to someone about this situation.
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Customer service issue
Reported by GetHuman777240
Jun 12th, 2018 - 9 mons ago
I have an issue with DirecTV too
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GetHuman777240 started working on this issue
Jun 12th, 2018 6:06pm