I have a replacement direct-tivo dvr device, I previously had a direct tv hd device. I...

GetHuman766190's customer service issue with DirecTV from June 2018

2 views
 | 
545 similar
 | 
0 following
Help with my DirecTV issue
First: share to improve GetHuman766190's odds
Strength in numbers! Companies respond better when others are watching.
Did we steer you to the right help?
Waiting to see if GetHuman766190 got the right customer help using our suggestion.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Top Tip from another customer
If you are looking to troubleshoot any DirectTv devices then click here http://soc.att.com/2yEr2Y6. You should be able to find all the information needed or call the phone number on the top of your bill.
The issue in GetHuman766190's own words
I have a replacement direct-tivo dvr device, I previously had a direct tv hd device. I can no longer use my dvr features- fast fwd, pause, record or rewind. The message on screen says that they are not available now and to call to have this service activated. I have caleed * times over a * week period and keep being told to wait **-** hours for it to be upgraded. The last time I called the tech said not to call back.
GetHuman766190 did not yet indicate what DirecTV should do to make this right.
I have an issue with DirecTV too
How GetHuman766190 fixed the problem
We are waiting for GetHuman766190 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common DirecTV customer problems.
How do I cancel my DirecTV account?How do I detect if there is a service outage on DirecTV?How do I fix my DirecTV download and buffering problems?How do I pay or dispute my DirecTV bill?
Do you have a customer issue as well?
We can help you get DirecTV's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having DirecTV issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman766190 fixes it.
This email address isn't valid

DirecTV

Customer service issue
Reported by GetHuman766190
Jun 9th, 2018 - a yr ago
I have an issue with DirecTV too
Not resolved
Seen by 2 customers so far
Similar issue to 545 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Account phone number
Billing address
PIN or password on the account
Name on account