I want to cancel the free movie channels and was told I needed an access number . I ha...

GetHuman763106's customer service issue with DirecTV from June 2018

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Help with my DirecTV issue
Before contacting them, items GetHuman763106 may need:
Account phone number, Billing address, PIN or password on the account, and Name on account
GetHuman763106's next move: have a DirecTV rep call.
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The issue and preferred resolution, in GetHuman763106's own words:
I want to cancel the free movie channels and was told I needed an access number . I have P***words but not access number. Then she hung up on me. This was after a ** minute wait on the phone. I tried the app and it just circles around
I trust that DirecTV will make this right and come up with a resolution that is fair.
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DirecTV

Customer service issue
Reported by GetHuman763106
Jun 8th, 2018 - 2 mons ago
I have an issue with DirecTV too
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Seen by 10 customers so far
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Timeline
GetHuman763106 started working on this issue
Jun 8th 2:30pm