Received my genie and I have all of my tvs programmed except one. I am trying to progra...

GetHuman-bigdmach's customer service issue with DirecTV from June 2018

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If you are looking to troubleshoot any DirectTv devices then click here http://soc.att.com/2yEr2Y6. You should be able to find all the information needed or call the phone number on the top of your bill.
Received my genie and I have all of my tvs programmed except one. I am trying to program the remote control. What is av* or av* option? The information provided doesn't show it. Please help
I trust that DirecTV will make this right and come up with a resolution that is fair.
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DirecTV

Customer service issue
Reported by GetHuman-bigdmach
Jun 8th, 2018 - 16d ago
I have an issue with DirecTV too
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Seen by 6 customers so far
Similar issue to 257 others
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Timeline
GetHuman-bigdmach started working on this issue
Jun 8th 12:55pm
GetHuman-bigdmach indicated the issue is not fixed yet.
Jun 11th 4:58pm