New remote. Need to program sound system to remote not tv
GetHuman760900's customer service issue with DirecTV from June 2018
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Tip from another customer
If you are looking to troubleshoot any DirectTv devices then click here http://soc.att.com/2yEr2Y6. You should be able to find all the information needed or call the phone number on the top of your bill.
The issue in GetHuman760900's own words
The problem: New remote. Need to program sound system to remote not tv
GetHuman760900 did not yet indicate what DirecTV should do to make this right.
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