New remote. Need to program sound system to remote not tv

GetHuman760900's customer service issue with DirecTV from June 2018

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Tip from another customer
If you are looking to troubleshoot any DirectTv devices then click here You should be able to find all the information needed or call the phone number on the top of your bill.
The issue in GetHuman760900's own words
The problem: New remote. Need to program sound system to remote not tv
GetHuman760900 did not yet indicate what DirecTV should do to make this right.
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Customer service issue
Reported by GetHuman760900
Jun 7th, 2018 - 6 mons ago
I have an issue with DirecTV too
Not resolved
Seen by 3 customers so far
Similar issue to 659 others
1 customer following this
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GetHuman760900 started working on this issue
Jun 7th 7:44pm