I have genie on TV in living room. Have tiny box in bedroom. The TV in living room is...

GetHuman-acscotto's customer service issue with DirecTV from June 2018

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Help with my DirecTV issue
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Tip from another customer
If you are looking to troubleshoot any DirectTv devices then click here http://soc.att.com/2yEr2Y6. You should be able to find all the information needed or call the phone number on the top of your bill.
The issue and preferred resolution, in GetHuman-acscotto's own words:
I have genie on TV in living room. Have tiny box in bedroom. The TV in living room is fine. The TV in bedroom keeps saying “connecting” then going to an all white screen then back to “connecting” before telling me that “no servers were detected.” Then it goes back through the cycle again. Every now and then, it’ll flash a picture or sound as though it was momentarily connected, but the scene will freeze and then the cycle will start again. Is there a way we can live chat?
I trust that DirecTV will make this right and come up with a resolution that is fair.
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DirecTV

Customer service issue
Reported by GetHuman-acscotto
Jun 7th, 2018 - 11d ago
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GetHuman-acscotto started working on this issue
Jun 7th 12:48am