I have genie on TV in living room. Have tiny box in bedroom. The TV in living room is...

GetHuman-acscotto's customer service issue with DirecTV from June 2018

307 similar
0 following
Help with my DirecTV issue
Before contacting them, items GetHuman-acscotto may need:
Account phone number, Billing address, PIN or password on the account, and Name on account
GetHuman-acscotto's next move: have a DirecTV rep call.
Always use the GetHuman Phone tocall DirecTV. We wait on hold and get a rep on the line for you faster and for free!
Tip from another customer
If you are looking to troubleshoot any DirectTv devices then click here http://soc.att.com/2yEr2Y6. You should be able to find all the information needed or call the phone number on the top of your bill.
The issue and preferred resolution, in GetHuman-acscotto's own words:
I have genie on TV in living room. Have tiny box in bedroom. The TV in living room is fine. The TV in bedroom keeps saying “connecting” then going to an all white screen then back to “connecting” before telling me that “no servers were detected.” Then it goes back through the cycle again. Every now and then, it’ll flash a picture or sound as though it was momentarily connected, but the scene will freeze and then the cycle will start again. Is there a way we can live chat?
I trust that DirecTV will make this right and come up with a resolution that is fair.
Help with my DirecTV issue
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get DirecTV's attention and get better help faster. Tap below to get started.
Having DirecTV issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would DirecTV email you?
This email address isn't valid
Follow this issue
See how GetHuman-acscotto fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-acscotto
Jun 7th, 2018 - 2 mons ago
I have an issue with DirecTV too
Not resolved
Seen by 5 customers so far
Similar issue to 307 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-acscotto started working on this issue
Jun 7th 12:48am