I literally spent * hours on the phone today trying to get DIRECTV. I have a perks awar...

GetHuman-jankney's customer service issue with DirecTV from June 2018

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The issue in GetHuman-jankney's own words
I literally spent * hours on the phone today trying to get DIRECTV. I have a perks award that I can get the Choice package with the NFL sports channel and the sports package with Fox Sports Detroit on it for $**. I actually had to separate installation appointment scheduled. Then all of a sudden I'm told that I don't qualify for this promotion because I can't open an account with you until after July **th. Why when talking to so many people was everything okay and then all of a sudden it wasn't?
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DirecTV

Customer service issue
Reported by GetHuman-jankney
Jun 6th, 2018 - a yr ago
I have an issue with DirecTV too
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Seen by 14 customers so far
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Timeline
GetHuman-jankney started working on this issue
Jun 6th, 2018 10:03pm