The sound is not working. It's not tv because it has volume when using dvd player. We...

GetHuman-adnamill's customer service issue with DirecTV from June 2018

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If you are looking to troubleshoot any DirectTv devices then click here http://soc.att.com/2yEr2Y6. You should be able to find all the information needed or call the phone number on the top of your bill.
The issue in GetHuman-adnamill's own words
The sound is not working. It's not tv because it has volume when using dvd player. We've already reset the receiver and still no sound. Please help.
GetHuman-adnamill did not yet indicate what DirecTV should do to make this right.
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DirecTV

Customer service issue
Reported by GetHuman-adnamill
Jun 6th, 2018 - 6 mons ago
I have an issue with DirecTV too
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Seen by 4 customers so far
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Timeline
GetHuman-adnamill started working on this issue
Jun 6th 1:26pm